Customer

BT providing free meals to coax its healthy customer support staff back into office as calls rocket amid pandemic

https://www.theregister.co.uk/2020/03/30/bt_free_meals_call_centre_staff/

a week ago

We need to get people's nans on WhatsApp

ProvidingCustomerSupportOffice

BT providing free meals to coax its healthy customer support staff back into office as calls rocket amid pandemic

https://www.theregister.co.uk/2020/03/30/bt_free_meals_call_centre_staff/

a week ago

We need to get people's nans on WhatsApp

ProvidingCustomerSupportOffice

Microsoft spares TLS 1.0 in Azure DevOps Services after customer backlash, Cosmos DB makes good on blurtage

https://www.theregister.co.uk/2020/03/09/microsoft_roundup/

4 weeks ago

Roundup Also: Stable Edge for all (staffers) and setting a good example with regard to coronavirus

MicrosoftAzureDevopsServicesCustomerCosmos

NordVPN quietly plugged vuln where an HTTP POST request without authentication would return detailed customer data

https://www.theregister.co.uk/2020/03/06/nordvpn_no_auth_needed_view_user_payments/

a month ago

Fiddle with some numbers and voila

QuietlyRequestWithoutAuthenticationReturnDetailedCustomer

Don't use natwest.co.uk for online banking, Natwest bank tells baffled customer

https://www.theregister.co.uk/2020/02/19/natwest_uk_domain_bafflement/

2 months ago

Updated Dot-com is all the rage, yo

OnlineBankingCustomer

Amazon Connect Helps AWS Partner Improve Annoying Customer Service Calls

https://www.crn.com/news/cloud/news/cloud/amazon-connect-helps-aws-partner-improve-annoying-customer-service-calls

2 months ago

by Donna Goodison Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the press one, press two, press three things -- it's just a bad experience, says VoiceFoundry CEO John Marino. Nobody's like, 'Oh, sweet, I can't wait to call.' It's usually painful, and they dread it.

AmazonConnectAwsPartnerImproveAnnoyingCustomerService

Microsoft's customer support database was exposed for almost a month

https://www.zdnet.com/video/microsoft-discloses-security-breach-of-customer-support-database/

3 months ago

Five servers storing customer support analytics were accidentally exposed online in December 2019.

MicrosoftsCustomerSupportDatabaseExposedAlmost

Microsoft will install a Bing Search extension in Chrome on some customer systems

https://www.ghacks.net/2020/01/23/microsoft-will-install-a-bing-search-extension-in-chrome-on-some-customer-systems/

3 months ago

Microsoft revealed today that it plans to install an extension in Google Chrome called Microsoft Search in Bing for some customers that will make Bing the default search engine in the browser […]

MicrosoftInstallSearchExtensionChromeCustomerSystems

Hapless 'AWS engineer' spilled customer passwords, keys on public GitHub repo

https://www.theregister.co.uk/2020/01/23/aws_engineer_customer_credentials_github/

3 months ago

Only up for five hours, but that's plenty of time for the wrong person to spot it

AwsEngineerCustomerPasswordsPublicGithub

Hapless AWS engineer spilled passwords, keys, confidential internal training info, customer messages on public GitHub

https://www.theregister.co.uk/2020/01/23/aws_engineer_credentials_github/

3 months ago

Only up for five hours, but that's plenty of time for the wrong person to spot it

AwsEngineerPasswordsConfidentialInternalTrainingCustomerMessagesPublicGithub

WindiLeaks: 250 million Microsoft customer support records dating back to 2005 exposed to open internet

https://www.theregister.co.uk/2020/01/22/microsoft_support_database_leak/

3 months ago

Quickly shuttered partially redacted leaky DB included 'internal notes marked as confidential'

MillionMicrosoftCustomerSupportRecordsDatingExposedInternet

The evolving role of the CIO and CMO in customer experience

https://www.zdnet.com/article/the-role-of-the-cio-in-customer-experience/

3 months ago

The CIO and CMO must work more closely together and co-govern key resources today in new ways to address an often outdated and/or too inadequate approach to digital customer experience within most organizations.

EvolvingCustomerExperience

Microsoft discloses security breach of customer support database

https://www.zdnet.com/article/microsoft-discloses-security-breach-of-customer-support-database/

3 months ago

Five servers storing customer support analytics were accidentally exposed online in December 2019.

MicrosoftSecurityBreachCustomerSupportDatabase

Deliveroo balancing customer service with the rights of riders

https://www.zdnet.com/article/deliveroo-balancing-customer-service-with-the-rights-of-riders/

4 months ago

While the company might be nailing customer experience, it needs to be sure the rights of drivers aren't the casualty.

BalancingCustomerServiceRights

Creating a digital "customer journey" for healthcare patients

https://www.zdnet.com/video/creating-a-digital-customer-journey-for-healthcare-patients/

5 months ago

Chris Zant, chief digital officer for ConvergeHEALTH at Deloitte Digital, explains how the health sector can create a holistic experience for consumers while drawing important boundaries between marketing and patient services. Read more: https://zd.net/2D7KKeg

CreatingDigitalCustomerJourneyHealthcarePatients

Salesforce adds Customer 360 tools to unify, authenticate and govern data

https://www.zdnet.com/article/salesforce-adds-customer-360-tools-to-unify-authenticate-and-govern-data/

5 months ago

The new Customer 360 Truth services leverage Mulesoft's Cloud Information Model to bolster Salesforce's customer data platform.

SalesforceCustomer

Westpac and Microsoft launch data hub to personalise the customer experience

https://www.zdnet.com/article/westpac-and-microsoft-launch-data-hub-to-personalise-the-customer-experience/

5 months ago

The bank claims the platform will help it prepare for the open banking regime and is part of its digital banking strategy.

WestpacMicrosoftLaunchCustomerExperience