Customer

The evolving role of the CIO and CMO in customer experience

https://www.zdnet.com/article/the-role-of-the-cio-in-customer-experience/

10 hrs ago

The CIO and CMO must work more closely together and co-govern key resources today in new ways to address an often outdated and/or too inadequate approach to digital customer experience within most organizations.

EvolvingCustomerExperience

Microsoft discloses security breach of customer support database

https://www.zdnet.com/article/microsoft-discloses-security-breach-of-customer-support-database/

20 hrs ago

Five servers storing customer support analytics were accidentally exposed online in December 2019.

MicrosoftSecurityBreachCustomerSupportDatabase

Deliveroo balancing customer service with the rights of riders

https://www.zdnet.com/article/deliveroo-balancing-customer-service-with-the-rights-of-riders/

a month ago

While the company might be nailing customer experience, it needs to be sure the rights of drivers aren't the casualty.

BalancingCustomerServiceRights

Creating a digital "customer journey" for healthcare patients

https://www.zdnet.com/video/creating-a-digital-customer-journey-for-healthcare-patients/

2 months ago

Chris Zant, chief digital officer for ConvergeHEALTH at Deloitte Digital, explains how the health sector can create a holistic experience for consumers while drawing important boundaries between marketing and patient services. Read more: https://zd.net/2D7KKeg

CreatingDigitalCustomerJourneyHealthcarePatients

Salesforce adds Customer 360 tools to unify, authenticate and govern data

https://www.zdnet.com/article/salesforce-adds-customer-360-tools-to-unify-authenticate-and-govern-data/

2 months ago

The new Customer 360 Truth services leverage Mulesoft's Cloud Information Model to bolster Salesforce's customer data platform.

SalesforceCustomer

Westpac and Microsoft launch data hub to personalise the customer experience

https://www.zdnet.com/article/westpac-and-microsoft-launch-data-hub-to-personalise-the-customer-experience/

2 months ago

The bank claims the platform will help it prepare for the open banking regime and is part of its digital banking strategy.

WestpacMicrosoftLaunchCustomerExperience

Microsoft to drop its Invoicing, Outlook Customer Manager and Skype Translator bot products

https://www.zdnet.com/article/microsoft-to-drop-its-invoicing-outlook-customer-manager-and-skype-translator-bot-products/

2 months ago

Microsoft plans to discontinue a couple more of its SMB-focused apps next year, and also is dropping its Skype Translator bot in favor of an integrated Skype Translated Conversations feature.

MicrosoftOutlookCustomerManagerSkypeTranslatorProducts

Adobe's growth strategy revolves around digital customer experiences, expanding market for creatives

https://www.zdnet.com/article/adobes-growth-strategy-revolves-around-digital-customer-experiences-expanding-market-for-creatives/

3 months ago

Adobe's investor meeting highlighted how the company is looking to expand beyond CMOs to be integral to CIOs and expanding the definition of creative pro.

AdobesGrowthStrategyAroundDigitalCustomerExpandingMarket

Arista Networks has one cloud customer hiccup and Q4 outlook trips

https://www.zdnet.com/article/arista-networks-has-one-cloud-customer-hiccup-and-q4-outlook-trips/

3 months ago

Arista Network cuts its fourth quarter outlook dramatically due to one large hyperscale cloud customer. Cloud vendors are starting to optimize the way they scale.

AristaNetworksCloudCustomerOutlook

Time to check who left their database open and leaked 7.5m customer records: Hi there, Adobe Creative Cloud!

https://www.theregister.co.uk/2019/10/25/adobe_user_data_exposed/

3 months ago

No passwords, banking details, but enough info to convincingly phish someone

DatabaseLeakedCustomerRecordsAdobeCreativeCloud

One Partner's Experience Using AI To Measure Customer Satisfaction

https://www.crn.com/news/cloud/news/cloud/one-partner-s-experience-using-ai-to-measure-customer-satisfaction

3 months ago

by Gina Narcisi MSPs can harness AI technologies to gain deeper insights into positive and negative feedback from their customers, according to system integrator Cloudbakers.

PartnersExperienceMeasureCustomerSatisfaction

Intel heralds record third quarter – despite being unable to meet customer demand for new chips

https://www.theregister.co.uk/2019/10/24/intel_third_quarter/

3 months ago

And tears wraps off yet another alleged Arm killer: this time, low-power x86 Tremont cores

IntelRecordQuarterDespiteUnableCustomerDemand

Teradata puts Vantage analytics platform on Google Cloud, launches customer experience, analyst versions

https://www.zdnet.com/article/teradata-puts-vantage-analytics-platform-on-google-cloud-launches-customer-experience-analyst-versions/

3 months ago

Vantage is key to the company's Teradata Everywhere strategy and ability to compete with a wide range of analytics players.

TeradataAnalyticsPlatformGoogleCloudLaunchesCustomerExperienceAnalystVersions

Orange you happy to be a customer? Spammy sextortion malware only targeted French ISP

https://www.theregister.co.uk/2019/10/18/sextortion_malware_spam_eset_research/

3 months ago

Briefly had screen recording feature too

OrangeCustomerMalwareTargetedFrench

Not a death spiral, I'm trapped in a closed loop of customer experience

https://www.theregister.co.uk/2019/10/11/not_a_death_spiral_im_trapped_in_a_closed_loop_of_customer_experience/

3 months ago

Something for the Weekend, Sir? Much, much worse than a vicious circle

ClosedCustomerExperience

Zendesk introduces Sunshine Conversations for customer messaging

https://www.zdnet.com/article/zendesk-introduces-sunshine-conversations-for-customer-messaging/

4 months ago

The customer service and engagement company also launched Gather, a tool for building online community forums.

ZendeskIntroducesConversationsCustomerMessaging

Optus 'doubling down' on customer experience through the cloud

https://www.zdnet.com/article/optus-doubling-down-on-customer-experience-through-the-cloud/

4 months ago

The Australian telco has turned to Google for help with boosting its customer experience.

CustomerExperienceThroughCloud

Zoho One tops 20,000 customer mark, adds workflow management

https://www.zdnet.com/article/zoho-one-tops-20000-customer-mark-adds-workflow-management/

4 months ago

Zoho One now has 45 apps including Orchestly, a workflow management tool.

CustomerWorkflowManagement